By accessing and using this Guest Internet service, either wirelessly or using provided ethernet ports, you agree to the terms below.
1) Acceptable Use
You agree not to use the Service to:
- Violate any applicable laws or regulations (including copyright, data protection, and telecommunications laws).
- Access, transmit, or store unlawful, harmful, hateful, threatening, harassing, defamatory, or otherwise inappropriate content.
- Engage in activities that could disrupt, degrade, or compromise the Service or other networks (e.g., malware distribution, denial-of-service, port scanning, unauthorized access or intrusion).
- Infringe intellectual property rights (e.g., unauthorized file sharing or distribution of copyrighted material).
- Send unsolicited bulk communications (“spam”) or conduct fraud, phishing, or other deceptive practices.
- Operate servers or services that are inconsistent with the intended casual/guest use (e.g., persistent peer-to-peer seeding, crypto-mining, hosting).
- Bypass or attempt to bypass security controls, filters, or usage limits.
Fair Use
To ensure availability for all users, we may apply reasonable traffic management measures, including bandwidth limits, session timeouts, or content filtering consistent with legal obligations.
Age Restrictions
Users must be 18+. Minors should only use the Service with the consent and supervision of a parent/guardian.
2) Liability & Disclaimer
- The Service is provided “as is” without warranties of any kind, express or implied, including fitness for a particular purpose, or non‑infringement.
- We do not guarantee uninterrupted, secure, or error-free connectivity, nor compatibility with any device, application, or website.
- You are responsible for the security of your device(s). Use updated anti-virus, firewalls, and apply system updates.
- Limitation of Liability: To the maximum extent permitted by law, we are not liable for any indirect or consequential losses (including loss of data, revenue, or business), nor for damages arising from use or inability to use the Service.
- Indemnity: You agree to indemnify and hold the provider harmless from claims arising out of your misuse of the Service or violation of this Policy.
3) Logging & Monitoring
To maintain the security and integrity of the Service, we may log:
- Technical metadata: device MAC address, IP assignment, timestamps, SSID, ports/protocols, AP association, and performance events.
- Network security events: firewall blocks, intrusion detection alerts, and policy violations.
- Minimal identifiers (if applicable): email or phone number used during captive portal registration.
Content: We do not routinely inspect or store communications content. Automated systems may analyse traffic patterns to detect abuse or threats. Lawful authority requests may require disclosure.
Retention: Logs are retained for 90 days unless extended for security investigation, dispute resolution, or legal compliance. After this, data is deleted or anonymized.
4) Privacy Notice
Controller: Innovate Networks Ltd. t/a Support IT NI
Purpose: Provide service, maintain security, prevent abuse, diagnose faults, comply with regulation.
Legal Bases (UK GDPR):
- Performance of a contract (providing connectivity upon acceptance of terms).
- Legitimate interests (security, fraud prevention, service quality).
- Legal obligation (responding to lawful requests).
- Optional consent-based features where applicable.
Data Categories: technical logs, minimal identifiers, optional contact details.
Sharing: Service providers under contract, and law enforcement when required. No data is sold.
Your Rights: Access, rectification, erasure, restriction, objection, portability, subject to law. Contact Support IT NI with relevant connection details.
Security Measures: segmentation, encryption (where possible), access controls, integrity protections.
Cookies: Session cookies/tokens are used only to manage login.
5) User Responsibilities
- Keep your device updated with antivirus and personal firewall.
- Avoid sensitive services unless using HTTPS or a trusted VPN.
- Log out and disconnect when finished.
- Report suspected abuse or security issues to Support IT NI.
